For your convenience, we’ve summarized the delivery process below to ensure you're well-informed and fully prepared for your sauna’s arrival. The weight and packaging of a sauna play a key role in determining how it’s shipped, and we've outlined all the important details to make the process seamless for your sauna.
We aim to get your sauna to you as quickly as possible! Once your order is placed, your sauna will ship from the warehouse in Illinois, with an estimated delivery time of up to 2 weeks. This is typically the maximum timeframe for in-stock items, but it may arrive sooner depending on shipping schedules.
Your sauna kit will be carefully packaged in a crate and delivered on one or two pallets, depending on its size, ensuring its safety throughout transit.

This method is typically used for small to medium-sized saunas, ensuring secure transportation without requiring a full truckload.
Once your sauna leaves the warehouse, we will send you tracking details so you can follow your shipment and stay updated on its progress.
We ensure your sauna arrives at a time that’s convenient for you! A pre-arranged delivery appointment is required. Once your sauna reaches a nearby terminal, the carrier will contact you to schedule your delivery. Your sauna won’t just show up unexpectedly; you’ll be kept informed every step of the way.
A contact number is required by the freight company to facilitate the delivery appointment.
Liftgate Service: The delivery driver will use a liftgate to safely unload the sauna kit from the truck and lower it to the ground, so you don&t have to worry about heavy lifting.
Here's what the delivery of your sauna might look like:

If you have any questions, we're here to support you every step of the way.
Instant Live Chat: here
Email Us: info@solacihome.com
Call or Text Us: (888) 802-4107
Regarding Returns, please refer to our Returns & Refund Policy.
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