Frequently Asked Questions

Solaci Home Customer Service is available via on-site chat messages, email, and phone.

Customer Service Business Hours: Monday - Friday, 8 AM - 4 PM EST, Saturday, 8 AM - 12 AM (excluding holidays).

Phone: (888) 802-4104 Email: info@solacihome.com

We are always a click or call away, and we look forward to serving you!

Solaci Home is a wellness retailer. Our goal is to provide premium wellness products from industry leading brands, coupled with an exceptional online shopping experience! We always put our customers first!

We do not collect any sales tax from our customers.

Our office is located in Delaware, USA, so we are in the Eastern Time zone. Our products are shipped from several different warehouses across the US. To learn more about Modern Blaze, please visit our About us page.

We are based in Wilmington, DE. However, we don’t have a showroom. Since we get our products from many places, it saves you, the customer, money by not bringing all products to Wilmington just to ship them back out again. Therefore offering you much lower prices compared to any retailers.

Our products ship from multiple warehouses around the US so we can get your order to you as fast as possible. We also get various product styles throughout the year so our website is our best showroom for what's in stock.

Learn more about Solaci Home here: About us

“Solaci” in Latin: source of comfort, solace.

We take pride in delivering top-notch customer service that's personalized just for you! Whether you're an individual or a business, we work closely with you to find the ideal sauna solution that suits your unique needs. Our goal is to offer unbiased and helpful information about our products to ensure you make informed decisions. Plus, with our price match guarantee, you can be confident that you're getting the best prices on the market!

The delivery time for your order can vary significantly based on the availability of the products. If your product is in stock, the fastest shipping time is between 2-3 weeks. However, if the product is in high demand, the delivery time may extend to as long as 4 months. You can find the Estimated Delivery Date on each product page. We do our best to keep this information up-to-date with the latest inventory information so that you have all the information you need directly on the product page.

We will send you by email a tracking number, shipping information and instructions once the freight company has confirmed pick up. You can check the status of your order here: Track Your Order.

For more information about shipping, visit our Shipping Policy here.

We offer FREE standard shipping for ALL orders to the continental U.S.!

Lighter items get shipped UPS or FedEx Ground and larger items get shipped LTL freight (curbside delivery).

We will send you tracking information within 1-3 business days of your order leaving the warehouse to the e-mail address you provide when checking out.

If you do not receive tracking information from us within 8 business days of your order feel free to follow up with us at info@solacihome.com to request your tracking number. Please include your order number in the email.

Once your order is shipped, you can track your shipment here: Track Your Order

Most products sold on our website are covered by the manufacturer's warranty.

To check the warranty on a particular item, click on the warranty tab on the product page.

Installation Manuals can be found on the product page of each product in the “RESOURCE” tab.