Delivery & Warranty
Delivery
You can request a specific delivery time with us via chat or email.
Delivery time is 5 to 8 business days after confirmation. You will get notified by email or phone when your order is out for delivery.
The swim spa will be delivered on a flatbed truck - either a crane or a hiab will be required to move the spa to your desired location.
We do not include the hiring of a crane/hiab in the price of standard delivery - companies local to you will normally have the most competitive price. Many companies will provide a free quote - it is worth seeking quotes from several companies. You will need to supply them with the weight and size of the swim spa.
We are flexible with the time and date for delivery - if you have found a certain time slot where your crane/hiab is cheaper to hire, we will be able to sync with that time. The spa is a single lift item - this will usually take the crane/hiab 45-60 minutes.
Typical costs are 500-1500USD for a crane and 200-400USD for a hiab.
Preparation Guide
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On The Day Of Delivery
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If you have any questions, please call our friendly customer service team on 888 807 2708
We would love to help.
Returns
At Solaci Home, the satisfaction of our customers is our top priority. To ensure that you receive the products in the best possible condition, we encourage you to inspect the packaging of your items upon delivery. If you notice any damages, please make a note of it when signing for delivery and send us photos of the damage, along with the box and SKU, along with a brief description to info@solacihome.com within 24 hours.
Warranty
The Canadian Spa Company offers a 2-year warranty on this product.