Before we ship your product, our customer service team will contact you with all the shipment details to ensure a smooth delivery. For your convenience, we’ve summarized the process below so you know exactly what to expect.
Your order will arrive carefully packaged in a crate on a wooden pallet. This packaging is designed to ensure its safety throughout transit.

These premium products are Made to Order and handcrafted in Ontario, Canada. Please allow an estimated 3 to 10 weeks for production and delivery.
Yes, we truly offer FREE shipping! Your order will be delivered at no extra cost to any location within the lower 48 states. (For shipping inquiries to Alaska or Hawaii, feel free to reach out via our live chat—we’d be happy to provide a custom freight quote).
Once your order leaves the manufacturer's facility, we will send you a tracking link. When the shipment reaches a local delivery terminal in your area, the carrier will call you directly to schedule a delivery window that works best for you.
Deliveries are typically made using an 18-wheel truck. The driver will use a liftgate to safely lower the crate from the truck to the ground at your curbside or at the end of your driveway. Please note that the trucking company will not back their truck into your driveway, and this service does not include moving the shipment into a garage or final backyard location.
To ensure a smooth delivery, please verify that your location is accessible to a large freight truck. If you have any concerns regarding narrow roads, low hanging trees, or restricted access, please let us know in advance.
💡 Pro-Tip: Since these crates are very heavy, most of our customers find it easiest to unbox the unit right at the curb and move the individual pieces to their final location one by one.

While your order is in production or transit, ensure you have a stable, level, and load-bearing foundation ready. We recommend a well-drained site to ensure long-term stability and minimize moisture under the unit.
Please review the full Dundalk LeisureCraft Delivery Policy here.
If you have any questions, we're here to support you every step of the way.
Instant Live Chat: here
Email Us: info@solacihome.com
Call or Text Us: (888) 802-4107
Regarding Returns, please refer to our Returns & Refund Policy.
How many adult can fit in it?
Thank you for your question! The Dundalk Leisurecraft Starlight Wood-Burning Hot Tub is designed primarily for one person. However, depending on individual preferences and body size, it can comfortably fit two adults, with one seated on each side. The interior dimensions are approximately 66 ¾ inches in length and 33 inches in width, providing a cozy and relaxing space to enjoy.
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