Before we ship your sauna, our customer service team will contact you with all the shipment details to ensure a smooth delivery. For your convenience, we’ve summarized the process below so you know exactly what to expect.
Your sauna kit and accessories will arrive carefully packaged in a crate on one or two wooden pallets. This packaging is designed to ensure their safety throughout transit.

Once your sauna leaves our warehouse in Chicago, IL, we will send you a tracking link. Your shipment will be transported to a local delivery terminal in your area. Once it arrives at this local facility, the carrier will call you directly at the number provided during order placement to schedule a delivery window that works best for you. Transit time is typically 1 to 2 weeks from our warehouse to your home once dispatched.
The driver will use a liftgate to safely lower the crate from the truck to the ground at your curbside, usually at the edge of your driveway. Please note that this service is curbside only and does not include moving the shipment into a garage or final backyard location.
To ensure a smooth delivery, please verify that your location is accessible to a large freight truck. If you have any concerns regarding narrow roads, low hanging trees, or restricted access, please let us know in advance.
💡 Pro-Tip: Since these crates are very heavy, most of our customers find it easiest to unbox the unit right at the curb and move the individual panels to their final location one by one.

While your sauna is in transit, ensure you have a stable, level, and load-bearing foundation ready. We recommend a well-drained site to ensure long-term stability and minimize moisture under the unit.
If you have any questions, we're here to support you every step of the way.
Instant Live Chat: here
Email Us: info@solacihome.com
Call or Text Us: (888) 802-4107
Regarding Returns, please refer to our Returns & Refund Policy.
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